Crystal Shop FAQ

Order Processing Time

Currently all orders have a processing time of 3 to 7 business days. Processing time is the amount of time it takes to prepare your order before shipping. 


 Shipping Policy

- Once your order has been dropped off at the post office I am not responsible for anything that happens during the shipping process.

- If your package is delayed, lost, stolen, or damaged please file a claim with USPS. I do not control what happens during the shipping process and I am unable to help with these issues. 

- Please make sure that your address is correctly entered before payment. I am unable to change the shipping address once the order has been paid for. 


How will my order be packaged?

All orders are packaged using eco-friendly materials such as paper, tissue paper, reusable fabric bags and cardboard. Your order may be shipped in a reused box or contain reused bubble wrap for extra padding to ensure all your crystals get to you undamaged. 


Refund Policy

- No returns, cancellations, refunds, or exchanges are offered.

- If an item is damaged, lost, or stolen, please file a claim with USPS. I do not have control over your package once it has been dropped off at the post office.

- I am unable to provide refunds for orders that were delivered to the incorrect address. Please ensure that the address you enter is correct before placing your order.