Crystal Shop FAQ
Order Processing Time
Currently all orders have a processing time of 3 to 7 business days. Processing time is the amount of time it takes to prepare your order before shipping.
- Once your order has been dropped off at the post office I am not responsible for anything that happens during the shipping process.
- If your package is delayed, lost, stolen, or damaged please file a claim with USPS. I do not control what happens during the shipping process and I am unable to help with these issues.
- Please make sure that your address is correctly entered before payment. I am unable to change the shipping address once the order has been paid for.
How will my order be packaged?
All orders are packaged using eco-friendly materials such as paper, tissue paper, reusable fabric bags and cardboard. Your order may be shipped in a reused box or contain reused bubble wrap for extra padding to ensure all your crystals get to you undamaged.
- No returns, cancellations, refunds, or exchanges are offered.
- If an item is damaged, lost, or stolen, please file a claim with USPS. I do not have control over your package once it has been dropped off at the post office.
- I am unable to provide refunds for orders that were delivered to the incorrect address. Please ensure that the address you enter is correct before placing your order.